For Hair Care products such as Lotions, Conditioners, Shampoos, Mask and other Hair Maintenance products etc. all SALES ARE FINAL- due to perishability and contamination.  Other Products such as Synthetic or Human Hair merchandise are accepted within 5 days of receipt of items IN ORIGINAL CONDITION. The item(s) should NOT HAVE BEEN UNSEALED, WORN, ALTERED, WASHED OR DAMAGED, and ALL tags/seal/tapes should be attached. Please notify us at before returning an item.
  • Contact us via email before returning any items to us
  • Securely pack and seal items to be returned into a BOX with our invoice/note. We are not responsible for returned items damaged in transit.
  • Initial shipping and handling charges are non-refundable.
  • Return shipping fee is non-refundable.
  • We are not responsible for the shipping cost of returning the returned items which do not comply with our policies.
  • Return shipping package with a delivery tracking (Optional)
  • Photographic proof must be provided with any damage inquiry 
Please allow 48 hours from receipt of returned item for PayPal refund processing. Refunds may take up to 3 business days to reflect on your account. (Depends on initial form of payment)
SEND RETURNS TO: Hattaché Beauty & Lifestyle Goods,  PO Box 16194, Sugar Land, TX 77496 
Due to our limited inventory NO merchandise exchange is allowed.
Sales Tax
Sales tax is charged only to states where Hattaché™ has a physical presence. Currently this is only in Texas, USA
Tracking Your Order
You will receive a shipping confirmation e-mail once your order has been shipped. This confirmation will include a tracking number for your package so that you may track the progress of your shipment. The tracking will not deliver to an incorrect/inaccurate email address.
Shipment Guidelines
Orders placed Monday-Friday before 3:00 PM CST will begin processing that day, excluding holidays, and will ship within 48 hours. All orders placed after 3:00 PM CST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 2:00 PM CST will begin processing on the following Monday. **DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.
Refused Shipments
You will be responsible for a restocking fee and the original shipping charges on any shipments refused from Hattaché™. This amount will be subtracted from your merchandise refund. This includes packages returned as undeliverable by the Postal Company
Privacy Policy
We fully protect the privacy of our customers. Any and all personal information you provide to us is maintained on secure servers and our internal systems. Our online security provides ordering with maximum security and privacy.
Customer Service E-Mail